Express Net Cafe Ecosystem
Resolving pricing transparency and communication bottlenecks for local services.
Client
Express Net Cafe
Focus Area
Operations & Chat Ecosystem
Links
Services
Engineering & Architecture
The Challenge
Local service businesses struggle with transparent pricing and scattered customer inquiries across multiple channels (such as WhatsApp, phone calls, and walk-ins), leading to manual scheduling bottlenecks.
The Solution
HelaCode developed a unified operations hub containing a dynamic service catalog, custom quoting logs, live chat interfaces, and automated notification streams, consolidating inquiries into one platform.
Key Features
- Dynamic repair pricing catalog with auto-quoting engines
- Live customer chat integration connecting front-desk operators
- Structured technician job cards with parts availability trackers
- Automated customer alerts upon repair completion milestones
The Stack
Frontend
Next.js 16, Tailwind CSS v4, Lucide Icons
Backend & Server
Node.js, Express, WebSocket API
Database
PostgreSQL
Measurable Impact
- Automated repair catalog and live chat system reducing support overhead by 60%
- Improved customer response times from hours to minutes
- Highly stable operational log dashboard for repair technicians
- Centralized customer queries into a singular web channel
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